Government Affairs Automation
Streamlining Public Sector Operations with RPA and AI Technologies
Key Solution: Robotic Process Automation (RPA) & AI Document Processing
Challenge
Government personnel face numerous challenges in managing public affairs and administrative operations effectively:
Overwhelming workload: Handling a high volume of government affairs and cases requires extensive manual effort and attention.
Time-sensitive demands: Many cases demand immediate actions, creating bottlenecks in processing.
Lengthy approval processes: Complex approval workflows lead to significant delays in decision-making.
Cross-system inefficiencies: Frequent operations across multiple systems result in redundant tasks and increased workload.
Solutions
Using RPA combined with AI technology, automation was applied to 13 scenarios to optimise workflows and improve efficiency.
Before Implementation:
- Data was siloed across units, leading to fragmented processes.
- Implementing systems required significant development time.
- Duplicate data entry across systems resulted in wasted time and increased errors.
- Manual processes were time-consuming and strained resources
After Implementation:
- Achieves 100% data sharing across all units, enhancing collaboration.
- Significantly reduces system implementation time without the need for extensive development.
- Saves 3,000+ manual working hours monthly.
Impact
100% Data Sharing
0 Duplicate Data Entries
3000+ Hours Saved Monthly