Overall System Monitoring
Streamlining system monitoring with RPA automation
Key Solution: Robotic Process Automation (RPA)
Challenge
Monitoring the status of multiple business systems posed several challenges:
24/7 supervision required: Continuous monitoring was necessary to identify and resolve abnormal tasks in real-time.
High manual effort: Repeated polling across multiple systems required constant attention from full-time staff.
Error-prone: Manual monitoring increased the likelihood of omissions and inaccuracies.
Limited real-time performance: Inefficient processes led to delays in detecting and addressing anomalies.
Solutions – Automation Workflow:
RPA Bot automatically reads business system login information and create a shift schedule, view abnormal tasks in the monitoring queue, and poll between business systems until there are no abnormal tasks.
Before Implementation:
- Over a week of labour time.
- 30 minutes processing time per transaction.
- Prone to errors and omissions due to manual effort.
After Implementation:
- Enables real-time supervision with rapid task completion.
- Saves 8 man-days per month, reducing reliance on staff.
- Rule-based workflows ensure 100% accuracy in task execution.
- Real-time updates and automated polling improve operational performance.
Impact
100% Accuracy
6x Efficiency
5 mins Labour Time per Day
5 mins Single Transaction Time